Grab Singapore introduced a new feature on its app that allows passengers and the driver to record audio for safety purposes. AudioProtect will be rolled out progressively as part of a trial from March 21, Grab said on Tuesday. It will act as a safety measure for...
Passengers and drivers can enable the feature on the app under “account safety settings” after a ride is booked. Once it is activated, it will remain as the default setting for all future rides if their fellow passenger or driver consents.All recorded audio files are encrypted and stored on the device for a maximum of five days before being deleted, if no safety incident has been reported.
The files cannot be accessed by either the passenger or the driver, and will only be accessed by Grab’s safety team if a safety-related incident occurs, Grab said. If a safety incident is reported in the the time frame, files will be securely stored for six months and automatically deleted from Grab’s servers permanently after that period, unless the incident takes longer to be resolved, in which case the files might be kept for longer as needed, Grab added.
Ms Kimberly Lim, head of safety and quality at Grab, said: “We have come a long way from just having an SOS button for users to reach out to authorities if they are in an emergency situation. “Tech advancements have allowed us to play a more preventive role instead of only providing assistance post-incident. Today, the majority of our Grab rides already occur without incident, but we need to keep doing more.”Get The New Paper on your phone with the free TNP app. Download from the
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