Grab's feature 'Audio Protect' will allow users to record audio during rides for safety purposes. Read more at straitstimes.com.
SINGAPORE - Grab Singapore introduced a new feature on its app that allows passengers and the driver to record audio for safety purposes.
It will act as a safety measure for users and drivers when on a ride, as the recordings can be used to resolve safety incidents in a more efficient manner.Both parties are required to give consent before a recording takes place. Passengers and drivers can enable the feature on the app under “account safety settings” after a ride is booked. Once it is activated, it will remain as the default setting for all future rides if their fellow passenger or driver consents.All recorded audio files are encrypted and stored on the device for a maximum of five days before being deleted, if no safety incident has been reported.
If a safety incident is reported in the the time frame, files will be securely stored for six months and automatically deleted from Grab’s servers permanently after that period, unless the incident takes longer to be resolved, in which case the files might be kept for longer as needed, Grab added.
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