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– Ensure customer RFO’s/RCA’s are completed and shared on time – Reports sent out within specified timeframe – Extract and validate ad-hoc reports as required for suppliers/customers. – Reports submitted on time– Verify and validate information to ensure integrity on QA Daily/Weekly/Monthly reports for customers, ensuring correct information and RFO’s on tickets.
– Correct information submitted for reports – Ensure assigned monthly Customer QA reports are completed on time and with quality verifications in palce. – Reports sent out within specified timeframe– Scope and schedule the company maintenance with internal teams to mitigate network risks – Engaging internal teams to scope work – Accurately communicate the company /Supplier planned network change or activities to Customers. Communication to be sent out before, and after maintenance – Planned Works – send notification to client within 2 working days of receipt, or immediately for emergency work– Ensure Data Integrity on ITSM and monitoring tools after Turnup or Turndown is effected.- Turnup & turndown information correctly captured– Ensure integrity on logged tickets before reports with Quality Assurance, ensuring correct information and RFO’s. – Daily reports – within 4 hours of receipt – Weekly reports – within 24 hours of receipt – Monthly reports – within 48 hours of receipt – Analyse data to identify and flag repetitive incidents & tracking of Service Improvement Plans. – Daily, weekly, monthly reports – Document and maintain processes for Enterprise/Wholesale clients. – Regularly update documentation with any changes– Site Access Management for equipment collection. – Arranging access after cancellations– Close all Planned Work tickets and tickets from other departments – Minimum of 20 tickets closed daily, or maximum completed tickets– Follow up on assigned tickets for incidents – All assigned tickets daily– Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others– Take personal ownership of problems – Go the extra mile for the Customer
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