German auto giant Mercedes-Benz apologised over the ordeal of a Chinese car buyer who alleged mistreatment by an authorised dealership.
File: Mercedes-Benz apologised over the ordeal of a Chinese car buyer.SHANGHAI - German auto giant Mercedes-Benz apologised over the ordeal of a Chinese car buyer who alleged mistreatment by an authorised dealership in a viral video that triggered consumer outrage.
A video was posted showing her sitting on the hood of a car in the showroom and angrily accusing sales staff of dodging her demands for a refund.The woman also alleged in later media interviews that she originally wanted to pay cash for the car but was pressured by the dealership into taking out a loan that came with high fees.
"We have reached an agreement with the customer and she will continue to be a Mercedes customer," he added, speaking to journalists on the opening day of the Shanghai Auto Show. "There is good consumer protection in China and we want all of our dealers to work to the letter of the law and the ethics of our brand," he said."We clearly have to apologise. That has not been dealt with properly."
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