Mercedes apologises after CLS buyer's rant goes viral
Shanghai - Mercedes-Benz has apologised over the ordeal of a Chinese car buyer who claimed mistreatment by an authorised dealership in a viral video that triggered consumer outrage.
The woman also alleged in later media interviews that she originally wanted to pay cash for the car but was pressured by the dealership into taking out a loan that came with high fees. But the irate buyer said in a Chinese media interview posted on Monday that she would continue to refuse any settlement offer by Mercedes, saying she wanted the matter fully investigated by consumer protection authorities first.
"There is good consumer protection in China and we want all of our dealers to work to the letter of the law and the ethics of our brand," he said.The woman has alleged that when she requested a refund, the dealership first offered to repair the leak, and then to install a new engine.
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