Live Nation customers will now automatically receive a refund if the concert or show they bought tickets for is canceled due to the coronavirus pandemic.
The policy goes into effect May 1, when Live Nation begins sending out notification emails updating customers on the the status of thousands of shows affected stay-at-home and bans on large gatherings issued over the last two months.
"If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time," Live Nation added on itsUnless your concert has been canceled amid the coronavirus, they can be hard to come by In the case of rescheduled shows at venues operated by Live Nation, customers will have 30 days to request a refund or apply it as 150% credit towards future events once the new date is announced.
"When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program," the company said."We will donate one ticket for every ticket you originally purchased. For customers who don't request a refund within that window, their existing tickets will automatically be valid for the new date. Alternately, customers can opt to donate their tickets for the rescheduled show to front-line workers.
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