An Arlington Heights letter to the editor: I just got off the phone with my cable company. The maze of 'robots' and robot assistants, websites, chat rooms and programed menus they put me through just to answer a simple question.
I just got off the phone with my cable company. The maze of"robots" and robot assistants, websites, chat rooms and programed menus they put me through just to answer a simple question about charges on my bill was exhausting, frustrating and inhuman----of course inhuman, for 95% of the time I was dealing with audio androids.
I am a pretty laid back kind of guy, but at one point I found myself shouting at a talking machine. The poor thing could not answer my request because it was not in its memory store nor expressive language program. At one point I found myself trapped in a chat room that only added burden to confusion.
I was"ordered" to fill out all kinds of personal data about myself short of an autobiography. Mind you, all I wanted was to be connected to a live voice after giving legitimate identifying information. After 45 minutes of New Age dysfunctional communication, I hung up, called back and kept repeating loudly to the automated voice:"I must speak with a live agent!"
Finally, a real, breathing human got on the phone and said calmly,"Sir, live agents don't take payments over the phone or answer your type of question." He then connected me to a very special advanced robot. I trust that many of us have had similar experiences with myriad large corporate entities, government bodies, etc. In bygone days it use to be ,"Hello, credit card company, I have a question about my last purchase.""Hold on sir, I will get a person to help you."Larry J. Powitz
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
After Arlington National Cemetery horse deaths, Army makes changes to improve their careThe Army announced changes Wednesday to the way it will care for the gray and black horses that carry service members’ flag-draped caskets to their final resting places in Arlington National Cemetery after the deaths of horses in the ceremonial unit exposed their poor living conditions.
Read more »
'Nonstarter': Bears, suburban school districts millions apart on property tax deal for ArlingtonThe Bears and three Arlington Heights-area school districts are millions apart on what they think the team's new Arlington Park property is worth and how much they should pay in taxes, according to documents obtained by the Daily Herald.
Read more »
Esports Stadium Arlington Hosted Its First and the Nation's Largest Collegiate Gaming CompetitionThe bidding war for next year's Collegiate Esports Commissioners Cup (CECC) is bound to get a lot more competitive now that Arlington's stadium just raised the bar.
Read more »
Upper Arlington's Gavin Zember-Stiffler named Columbus area high school athlete of weekDispatch.com readers selected winners for the Columbus area Athlete of the Week for the competition period prior to May 8.
Read more »
Pipeline king Kelcy Warren gives UT Arlington its biggest donation everThe $12 million gift will go toward elevating the college’s new energy engineering degree program.
Read more »
D.C.'s Jordan Ta'amu, Arlington's Luis Perez clash at XFL championship game in San AntonioQuarterbacks Jordan Ta'amu of the D.C. Defenders and Luis Perez of the Arlington Renegades will take center stage during the XFL championship in the Alamodome.
Read more »