It took 56 days and at least 20 phone calls and 20 emails to get SAA to take the money owned to them by a passenger.
Despite the “technical problem”, SAA says the money owed was not going to be written off, as the system flags non-payments.It’s not a request a consumer journalist gets often — if ever. “Help! I owe a company more than R5,000, but they won’t take my money!”Having paid SAA R49bn in bailouts to date, the state has yet to conclude a deal that would transfer majority ownership to a private partner.
“I can only imagine how many other non debits must exist. I’m pretty sure most people would not be as fussed as I am about 'doing the right thing'.Asked to comment, Mhlontlo began by acknowledging that SAA “had a problem with Herber’s receipt of payment for airport taxes relating to tickets he’d booked using his Voyager Miles”.
“But we are pleased to report that the problem is resolved and Mr Herber’s money was received by SAA.”
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