It took 56 days and at least 20 phone calls and 20 emails to get SAA to take the money owned to them by a passenger.
Despite the “technical problem”, SAA says the money owed was not going to be written off, as the system flags non-payments.It’s not a request a consumer journalist gets often — if ever. “Help! I owe a company more than R5,000, but they won’t take my money!”Having paid SAA R49bn in bailouts to date, the state has yet to conclude a deal that would transfer majority ownership to a private partner.
Herber, of Johannesburg, booked four SAA tickets online, using his Voyager miles. But then he noticed that SAA hadn’t processed the payment: the money remained reserved for the airline on his credit card account. “Eventually the money was released back to me,” he said. “As luck would have it, two weeks later my credit card expired.”“I sent them a copy of my new credit card so they could debit it and got many promises but zero service.
“I can only imagine how many other non debits must exist. I’m pretty sure most people would not be as fussed as I am about 'doing the right thing'.
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