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In a world saturated with scripted chats and automated responses, Intelligent Assistants emerge as the crucial bridge between digital bots and their human users., a force in the AI space, is leading the charge with a unique approach that prioritises the harmonious blend of human intelligence and artificial capabilities. Henda Scott, UX Specialist for Helm explains:
In a world saturated with scripted chats and automated responses, Intelligent Assistants emerge as the crucial bridge between digital bots and their human users. Helm, a force in the AI space, is charging with a unique approach that prioritizes the harmonious blend of human intelligence and artificial capabilities.While chatbots have become ubiquitous, their evolution over the last few years has been nothing short of spectacular.
Reflecting on the journey of bots, Scott, a UX Specialist at Helm, acknowledges their immense progress while cautioning against the potential pitfalls of fully AI-driven solutions without human supervision and intervention. “While ChatGPT and its clever outputs may inspire awe, they are not the result of genuine creativity or independent thought, but rather the predictive stringing together of probable words – and ‘probable’ is often a far cry from correct.
Scott explains, “The end-user experience remains our top priority when conceptualising and crafting Intelligent Assistants to solve real human problems. The process involves a meticulous understanding of user goals, needs, and pain points, followed by the integration of AI tools in a manner that resonates with users. The result is a more structured and user-friendly interaction that minimises frustration and ensures a superior customer experience.
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