Yorkshire Water cut project delays caused by inefficient quality assurance processes in a major ERP system from 50 days in five months to just seven days.
, to develop a strategic approach to delivering service excellence for Yorkshire’s customers in a resource- and cost-efficient way.“As customer expectations for reliable, efficient and transparent utility services continue to rise, utility companies across the UK are turning to technology solutions to meet these demands,” says Jacques Fouché, CEO, Inspired Testing .
This 86% reduction translates to better service using more reliable systems for the utility’s clients.. Many customers' top concern is billing accuracy, and software testing is crucial in minimising errors and ensuring that customers are charged fairly and correctly. Digital platforms narrow the divide between utilities and customers, providing seamless access to account information, payment management, reporting and timely notifications.
Inspired Testing introduced efficient test automation at Yorkshire Water that proactively identifies potential problem areas before they escalate, effectively saving the utility R8.4 million. The full potential of these digital innovations is best realised when backed up by robust software testing. By ensuring the reliability, security and efficiency of digital systems, software testing and quality assurance empowers utilities to deliver consistent, high-quality services that customers can depend on.
Water Utility Yorkshire Water Jacques Fouch'e Lesley Higgins Veloai Software Testing Software Quality Assurance
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