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Our client, a medium-sized Engineering company based in, specialising in the design, development, integration, implementation and support of complex hardware and software systems across the globe 24×7.at our main office to join the IT Department. The incumbent will primarily provide support for personnel and their related work equipment and services and other ICT infrastructure services of the company during office and standby hours.
Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process. Monitoring Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.Providing assistance with the pre-deployment testing of general systems before installation and commissioning.A 3-year tertiary qualification
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