After making numerous significant changes during this pandemic in how people are working, employees' expectations have changed—here's what leaders and HR officers need to know:
and leads Organization Acceleration and Culture Shaping, bringing her expertise in organizational culture and transformation to help leaders and companies accelerate their performance by breakthrough leadership and creating thriving workplace cultures.
The impact on performance has been great—negating old beliefs about “working from home” and blurring the lines of generational differences and preferred ways of communicating. Employees are hungry for information and connection and have become dependent on both interpersonal and broadcast communications to maintain clarity. Leaders have turned to their mobile phones, tablets, and virtual settings to record company-wide messages. Employees value the realness of this approach, as these communications have been much more authentic, less produced, and more immediate.
For those industries where remote workers still drive performance, employees expect that flexibility to continue. Leaders have acknowledged the potential of cutting down office space, flexing work-day schedules where possible and the need to involve employees in developing policies that meet the needs of families. But it’s the mindset shift to become even more inclusive that employees will expect to see, along with the policies to sustain them in the future.
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