“Had station staff been there to help, they would have been on their way a lot sooner.”
“If we are talking about safety, police presence and women feeling safe in Watford, having that presence in the ticket office is a really important part of preserving that in our community.The RDG’s plan would see almost all ticket offices in and around Hertfordshire shut down.
The RDG said ticket offices sold 82 per cent of tickets when the current system was set up – in the mid 1990s – but this figure has since dropped to 12 per cent on average. “With just 12 per cent of tickets being sold from ticket offices last year, and 99 per cent of those transactions being available on ticket vending machines or online, our proposals would mean more staff on hand on to give face to face help with a much wider range of support, from journey planning, to finding the right ticket and helping those with accessibility needs.
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