Despite a deadline extension, Postbank needs to issue ten-times the amount of 2025 SASSA Gold card swaps it's doing daily ...
Despite a deadline extension, Postbank needs to issue ten-times the amount of 2025 SASSA Gold card swaps it’s doing daily …has been appealing to Postbank clients to replace their 2025 SASSA Gold card as soon as possible. But feedback from SASSA beneficiaries on the level of service they’ve received is anything but complimentary, reports
The true extent of the difficulty Postbank clients face is only being fully realised now. Difficulties like long travel distances to service points from rural areas, long queues when there, system offline failures and running out of replacement cards. Even now, Postbank has not yet met its initial goal ofEven with the extension it appears SASSA and Postbank will have to consider looking beyond March for Gold card swaps. Image: Filenationwide.
Furthermore, to ease congestion in queues, Postbank says it’s expanding its cardless cash withdrawal system. To handle high call volumes, Postbank has doubled its contact centre staff. For service sites near you, use the USSD code. Moreover, Matlou says the agency has identified major hotspots that require special outreach intervention. Community halls are being used as service points to provide beneficiaries with shelter while waiting.
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