To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.
The business landscape is rapidly evolving, with significant investments in digital modernisation aimed at delivering a seamless customer experience .
In a world where switching service providers has become effortless, customers no longer complain – they simply move on. Despite the adoption ofdesigned to facilitate frictionless CX, many businesses still struggle to achieve this critical objective through their digitally enabled omnichannel contact centres.
To ensure the level of user adoption and usage that leads to a frictionless customer experience , companies must focus on a robust change management strategy alongside their technology implementations. This dual focus is pivotal to maximising business value and impact.
Charlene George Connect SA Connect360 Change Management Ccaas Customer Service Management Omnichannel
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Huawei Africa Connect 2024 unveils cutting-edge tech for digital transformationHuawei Africa Connect 2024 unveils cutting-edge tech for digital transformation
Read more »
Standard Bank Connect ditches Cell CStandard Bank Connect is switching away from Cell C as its MVNO provider.
Read more »
C-Connect joins foray of mobile networks in SAC-Connect, South Africa’s newest virtual mobile network operator (MVNO), launched nationwide, to take on the competition.
Read more »
Datacentrix acknowledged as Huawei IT Services Partner of the YearThe award was presented at the recent Huawei Africa Connect 2024 event.
Read more »
New MVNO piggybacks rebranded Cell C to gain early tractionC-Connect offers mobile subscribers the chance to earn in-app currency called Cha-Chings.
Read more »
Husband sentenced to 27 years for wife’s murder in GeorgeBreaking Stories
Read more »