ICYMI: Building a pool is one of the most expensive upgrades you can make to your home. Several local families who took the plunge are drowning in anger after they say a contractor ghosted them, leaving huge holes in their backyards.
“I can’t look at my backyard," Stephanie Vaughan said."I need to just catch my breath,"
“I just don’t really know if you could put a dollar sign on that — it’s really frustrating,” Cox said as he started to become emotional. The CSLB said it was investigating 10 disclosable complaints against Superior Pools, and it posted them to its site the same day it responded to NBC 7's email. Giles said the CSLB told him it has 10 additional complaints that aren’t posted on its site, with possibly more to come as part of its investigation. He also thanked NBC 7 Responds, saying the investigator pointed to our inquiries as pushing the case forward.
In a follow-up email, Superior Pools said they “still have over $100,000 we are trying to collect from contractors and homeowners to put toward jobs that are underwater.” The company mentioned Giles “still has $25,000 left on contract, covering pavers, tile, electrical and pebble. Should be enough to cover or be close to the contract.”
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