Eerie AI: Why chatbots sometimes act weirdly and say nonsensical things

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Eerie AI: Why chatbots sometimes act weirdly and say nonsensical things
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No, chatbots aren't sentient. Here's how their underlying technology works.

Microsoft released a new version of its Bing search engine last week, and unlike an ordinary search engine it includes a chatbot that can answer questions in clear, concise prose.

Most people use neural networks every day. It’s the technology that identifies people, pets and other objects in images posted to internet services like Google Photos. It allows Siri and Alexa, the talking voice assistants from Apple and Amazon, to recognise the words you speak. And it’s what translates between English and Spanish on services like Google Translate.

These neural networks are known as large language models. They are able to use those mounds of data to build what you might call a mathematical map of human language. Using this map, the neural networks can perform many tasks, like writing their own tweets, composing speeches, generating computer programmes and, yes, having a conversation.

These chatbots do not chat exactly like a human, but they often seem to. They can also write term papers and poetry and riff on almost any subject thrown their way.Because they learn from the internet. Think about how much misinformation and other garbage is on the web. AI researchers love to use terms that make these systems seem human. But hallucinate is just a catchy term for “they make stuff up.”

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