For the second year in a row, South African banking customers have named Discovery Bank as the provider of the best service experience in the country.
South African banking customers, for the second year in a row, rated Discovery Bank as the bank with the best service experience in South Africa, in the Ask Afrika Orange Index 2023Hylton Kallner, CEO of Discovery Bank says: “This recognition makes us proud, especially since it comes directly from the clients we serve. Their vote of confidence in what we do matters most to us at Discovery Bank.”
“Our teams work exceptionally hard to provide service that is consistently excellent and this recognition from our clients over two years, is confirmation of this.”The Ask Afrika Orange Index was founded in 2001. It is the broadest and most widely referenced service excellence benchmark in South Africa.
“Being number one in service among retail banks in the Orange Index Awards, considering the metrics they look at, is an immense compliment.” “Knowing we are exceeding expectations and building client trust, is invaluable as we continue to bring clients the future of banking, now – with exciting developments around integrated app services and the Discovery Bank Home Loan benefit, available from 2024.”
Discovery Bank service agents are available 24/7/365 and are dedicated to ensuring a clients’ banking journey is effortless and personalised. Furthermore, the Discovery Bank Purple Service Team provides a unique and tailored banking experience for selected clients on all their Discovery products, Vitality Travel and lifestyle needs, which adds to personalised servicing excellence and making clients feel more supported.
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