In new data released by the Canadian Transportation Agency on Monday, discount airlines received the most number of complaints over a six-month period in 2022.
After a year when many would-be travellers experienced airports clogged by hours-long lineups for security, only to have their flights delayed and cancelled, or their luggage lost, travelling by plane was an experience in frustration for many in 2022.
As well, Sunwing Airlines received 8.6 complains per 100 flights, while WestJet received 4.9,and Air Canada received 3.6 per 100 flights. Air Transat had the lowest complaint rate at 2.2 complaints per 100 flights. At the end of 2021, air travel was only beginning to bounce back and had not yet returned to pre-pandemic levels. According to, 3.9 million passengers flew on chartered or scheduled flights in December 2021, which represented a 45.2 per cent decline compared to December 2019.
However, that influx of demand on the airline industry still rebounding from pandemic measures caused headline-grabbing travel issues.
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