Flair Airlines had the highest number of passenger complaints among six Canadian airlines over a six-month period this year, a new report from the Canadian Transportation Agency shows.
Edmonton-based Flair, which bills itself as “Canada’s leading independent ultra-low-cost carrier,” was the subject of 13.7 complaints for every 100 flights between April 1 and Sept. 30.
The government-funded CTA operates a quasi-judicial tribunal and helps regulate the airline industry. It handles concerns around flight cancellations, delays and lost luggage. “Delays at one airport can cause delays and cancellations later in the day at others, and that is frustrating for passengers,” he said. “Flair Airlines believes the vast majority of travellers have an excellent experience with Flair,” he added.
“We understand how impactful it is when travel doesn’t go according to plan. We sincerely apologize to travellers who were impacted by those disruptions and schedule changes.”
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