Flair Airlines and Swoop topped the list of Canadian airlines with the most air travel complaints per 100 flights. Find out more.
Air Transat, which received the fewest complaints among the Canadian airlines also saw complaints double in the third quarter, to 2.9 from 1.4 complaints per 100 flights in previous three-month period.
The agency said its data is based on all of the air travel complaints submitted to the CTA and while the data “has been reviewed and is accurate,” complaints have not been vetted by a CTA case officer.Article content The numbers only refer to the total number of complaints the CTA received and do not indicate whether or not an airline actually met its regulatory requirements, it said.
It added that 97 per cent of complaints are resolved informally through facilitation or mediation, while others are handled in a formal adjudication process. The CTA also provided data on the number of complaints it compiled on foreign-operated airlines. It listed Qatar Airways with the most number of complaints at 24.1 per 100 flights between April and September, while at the other end of the scale, Caribbean Airlines Ltd. and Alia Royal Jordanian Airlines PLC both received just one complaint per 100 flights.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Flair, Swoop draw most per-flight passenger complaints of Canadian airlines, CTA saysAir Canada, the dominant domestic airline, was the subject of more than 3,200 complaints, while Flair had 239 and Swoop had 670
Read more »
Porter looks to attract a new customer base with countrywide route expansion - BNN BloombergPorter Airlines has announced a series of route and frequency expansions in the hopes of filling the gap of a high-value economy experience across North America.
Read more »
Air Passenger Rights Advocate Calls for Accountability as Newfoundlanders Left Stranded in TorontoAn advocate for air passenger rights says airlines must be held accountable. A group of more than 200 Newfound...
Read more »
Loss of Air Canada direct service to Calgary could open door for others: Victoria airport CEOAir Canada’s decision to trim back its direct service from Victoria and Nanaimo to Calgary could allow WestJet and smaller airlines to expand
Read more »
Loss of Air Canada direct service to Calgary could open door for others: Victoria airport CEOAir Canada’s decision to trim back its direct service from Victoria and Nanaimo to Calgary could allow WestJet and smaller airlines to expand
Read more »