The federal border agency is not moving fast enough to fill staff shortages that have bogged down airport traffic and revved-up passenger frustration, the union representing customs officers says.
“With no end in sight to delays affecting travellers at airports and border crossings across the country, it's clear the Canada Border Services Agency has no plan to to get travel back on track any time soon,” theThe federal government has been scrambling to respond to scenes of endless lines, flight delays and daily turmoil at airports, a problem the aviation industry - and now unions - blame on a shortage of federal security and customs agents.
The CBSA has said it is making more workers and student officers available, along with additional automated kiosks in Toronto's Pearson airport customs area. Former Air Canada chief operator Duncan Dee says the slight improvement in processing times owes to airlines asking passengers to show up up to three or four hours before departure, which smooths out the peaks and valleys of daily traffic.
The bottlenecks are mounting despite passenger volumes at land crossings and airport customs sitting at about three-quarters of pre-pandemic levels, Weber said.
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