Passengers are not happy.
."As someone who's frequently taking red eyes, I rely on the lounge to change and get ready for my next meeting when I land. I'd encourage you to reconsider for certain situations."," another regular flyer complained in a tweet."Does Delta not understand how business is done[?] Arrival lounge to do phone calls and send a few emails is [a] critical feature."
Others lamented the loss of a long pre-flight lounge experience that many business travelers use as a mobile workspace."Disappointed, to say the least. There are times that I arrive at the airport more than three hours before departure due to scheduling," one commenter replied to a post from travel blog Eye of the Flyer detailing the changes."My travel schedule is already hard enough to book, and now I have to remember the three-hour rule—and no [Sky] Club entry upon arrival.
While the changes may seem minor, the new policies will make Delta's lounge access rules the strictest of the major three American carriers, including American and United Airlines, travel news outlet The Points Guy reports. Other popular transit lounges, including American Express Centurion Lounges, previously instituted. But some regular travelers pointed out that Delta only had itself to blame for overextending admission to its Sky Clubs.
"Delta certainly didn't help things any when they gave carte blanche access to everyone with an Amex Platinum card," one Eye of the Flyer commenter wrote."The Centurion Lounges are already overcrowded because Amex gives access to everyone and his brother. It was only a matter of time before Amex Platinum cardholders and their guests overwhelmed the Delta lounges."Zach is a freelance writer specializing in beer, wine, food, spirits, and travel. He is based in Manhattan.
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