Corbella: Canada's immigration system is broken, and Luz's ordeal proves it yyc cdnpoli
A visit to the Harry Hays building in downtown Calgary was an exercise in frustration.On Monday, Luz and I drove to the Harry Hays federal government building in downtown Calgary, something she has done on several occasions, even though nothing ever comes of it.
I explained through the intercom what was going on and was told by the voice crackling through the plastic slats that if we want to see someone, we need to make an appointment first via telephone — something Luz has tried many times to no avail. Can’t we please just meet with someone, I asked. We’re here now.Article content
We follow all the prompts, punch in her unique client identifier number, then we dial five and are told via a recorded message: But it’s telling, isn’t it? A Canadian immigration officer telling a desperate person to go to the office of a developing country to get speedy service because he knows you can’t get it here.
In June, McLean stood in the House of Commons and said: “This government is failing in so many basic matters. It is failing in providing passports to Canadians, it is failing Afghan refugees who assisted our brave men and women in a war zone, it is failing with processing immigration applications, now millions of files behind. Front-line government employees are now simply resorting to telling their frustrated clients to call their MPs, just as the minister of Service Canada has recommended.
“I have a few constituents who have been waiting 14, 15 and 16 months for travel documents,” says Pap. “
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