When it comes to Canada\u0027s immigration system, everything is broken and this government doesn\u0027t know how to fix it
“I really need this work,” said Luz, 36, who is studying to improve her English at school and had her background checked before being declared a permanent resident. “I feel like my life is on hold. I almost feel as though this is personal, as though someone has flagged my file to cause me pain.”Postmedia file photo
I explained through the intercom what was going on and was told by the voice crackling through the plastic slats that if we want to see someone, we need to make an appointment first via telephone — something Luz has tried many times to no avail. Can’t we please just meet with someone, I asked. We’re here now.
“We are currently experiencing a high volume of calls and are unable to transfer you to an agent. We apologize for any inconvenience this may cause.” It takes five minutes and 35 seconds to get to that message.Article contentSeveral people at the Harry Hays building recommend that we go to the immigration office at Calgary’s international airport . After the frustration at the intercom and on the phone, we drive there.
A call to Conservative MP Greg McLean, pictured campaigning in 2019, finally led to some action on Luz’s file.So, we go political. Luz lives in Calgary Centre, where Greg McLean is the Conservative MP. His office staff — Shaney Pap, McLean’s constituency and casework manager — called us back within the hour.
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