Software snafu took five minutes to roll back. The mess it made took hours to clean up
Cloudflare has admitted that it broke its own logging-as-a-service service with a bad software update, and that customer data was lost as a result.that, for roughly 3.5 hours on November 14, its Cloudflare Logs service didn't send data it collected to customers – and about 55 percent of the logs were lost.
Cloudflare customers often want logs from multiple servers and, as logfiles can be verbose and voluminous, the provider worries that consuming them all could prove overwhelming. Cloudflare therefore uses a tool called Logpush to bundle logs into bundles of predictable size, then push them to customers with a sensible cadence.
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