A data leak from Claim Expert, a company previously used by Pick n Pay for vehicle license disc renewals, exposed the personal information of over 100,000 individuals, including Pick n Pay's CFO and employees, as well as government officials. Claim Expert initially notified customers of a potential data leak in July 2024, but failed to disclose the extent of the breach. A hacking group, Bashe, later released the data, revealing sensitive information such as names, ID numbers, email addresses, and hashed passwords.
Pick n Pay chief financial officer Lerena Olivier’s personal information was among the over 100,000 people whose details were exposed in a recent Claim Expert data leak.
Several Claim Expert employees’ data was also exposed, including that of general manager Leon de Jager. Then, towards the end of last year, a hacking group called Bashe posted on its data leak site on the dark web that it planned to dump a database with 105,383 lines belonging to Pick n Pay.When the clock ran out and Bashe released the data, it turned out that the database belonged to Claim Expert, not Pick n Pay.
An analysis of the data revealed that 56,770 individuals whose data was leaked registered through Pick n Pay’s white-labelled portal for licence disc renewals, shown in the screenshot below. Claim Expert did not respond to our questions at all, while Pick n Pay provided the following statement denying any responsibility towards customers.
“In July 2024, Claim Expert notified Pick n Pay that they had a data leak, and they confirmed that they had followed the correct regulatory procedures by notifying the Information Regulator and communicating with affected customers,” Pick n Pay said.
Data Breach DATA BREACH CLAIM EXPERT PICK N PAY GOVERNMENT EMPLOYEES HACKING GROUP
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