Capita wins £50M fraud reporting contract with City of London cops
The work will see Capita provide an"end-to-end customer management process" to potential victims of fraud when they contract the service. The current iteration receives upwards of 350,000 calls and 2.3 unique visits to the website annually.
It is also planning a"digital transformation" project to"improve access to different reporting channels, offer multi-lingual services, and introduce speech analytics to drive call quality."
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