Canadian Transportation Agency didn’t fine airlines over compensation denial
to exercise its authority on consumers’ behalf, says Air Passenger Rights advocacy group president Gabor Lukacs.
The CTA stance is that a lack of staff typically falls within the airline’s control and therefore should result in compensation. The transportation agency did issue 11 penalties amounting to $253,975 in the fiscal year ending March 31. But the vast majority — $210,000 of that total — came in the form of fines against Canada’s two main railways. Penalties against air carriers comprised most of the remaining $44,000.
“This will act as a deterrent to ongoing non-compliance and ensure service providers are solving issues without delay,” the report says.
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