MTN users across South Africa reported the operator’s data network was slow or offline for several hours on Wednesday, 12 October 2022.
showed numerous reports of slow or no responses when using data services on MTN’s network, starting from around 11:30 AM.
“Been unable to use my phone’s Internet services, my one and only social media network because of some funny“@MTNza, what’s happening with the network? Are you guys okay there? We’re not connected,” another said.Several users from other African countries — including Nigeria — also complained about connectivity problems.
South African Internet service providers that sell LTE products on MTN’s network confirmed they were investigating the issue.“We are investigating reports of no connectivity affecting clients on our fixed LTE and MTN mobile network,” Afrihost said.RSAWeb said it was observing a national MTN network outage affecting LTE and fixed-LTE services and that its engineers were investigating.
The graph below from Downdetector shows the surge in complaints relating to MTN network issues on Wednesday.MTN executive for corporate affairs, Jacqui O’Sullivan, confirmed the operator was aware of the issue and was urgently attending to it. O’Sullivan said the operator required more time to gather additional information with regards to the outage’s extent, cause, and an estimated time to restoration.
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Big MTN mobile data outageMTN users across South Africa reported the operator’s data network was slow or offline for several hours on Wednesday, 12 October 2022.
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