Southwest Airlines 'held together with duct tape,' pilot says
"Let me be clear. We messed up," Watterson told the U.S. Senate Committee on Commerce, Science, and Transportation in a hearing on Thursday."In hindsight, we did not have enough winter operational resilience."as well as investigations from lawmakers and transportation regulators. In some cases, travelers missed their own weddings, were separated from essential medications and were unable to retrieve their belongings, like car seats and winter coats.
Watterson described a series of snowballing problems, starting with a winter storm that was worse than they had expected and that were exacerbated by operational shortfalls. "There was no amount of people we could have put in place to handle all the calls because of the scale of the disruption," Watterson said.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Southwest Airlines’ December meltdown came after years of tech failuresDecember’s 16,700 cancellation stretch was the worst operational breakdown in company history, but not the first.
Read more »
Why service dog Kaya’s final flight on Dallas’ Southwest Airlines went viralKaya was greeted by cheering Southwest Airlines crew members and passengers when she deboarded her flight home to Dallas on Feb. 2.
Read more »
Southwest Airlines exec offers up explanation for Christmas meltdownChief operating officer Andrew Watterson said it 'struggled to keep the operation moving' at 'key airports.'
Read more »
Southwest Airlines exec to Senate: 'We messed up' in holiday meltdownThe airline's problems set off an intense round of scrutiny from both fliers and the federal government.
Read more »
Southwest Airlines executives to be grilled on Capitol Hill after series of holiday flight cancellationsCongress is expected to receive new evidence Thursday of what was considered to be “internal chaos” with Southwest Airlines over the Christmas holiday meltdown and cancellations, CNN reported. swairlines southwest kprc2 click2houston travel
Read more »
What to expect as Southwest Airlines’ operations chief testifies at Senate hearingOne of Southwest Airlines’ top executives will be at the mercy of critical U.S. Senators on Thursday to answer for the December holiday meltdown that made the...
Read more »