Chief operating officer Andrew Watterson said it 'struggled to keep the operation moving' at 'key airports.'
" and "had a wide-ranging impact" on operations, especially at its Denver and Chicago Midway airports.FOX 26 Houston's Chelsea Edwards joined LiveNOW from FOX's Josh Breslow from the Houston airport with the latest on the Southwest debacle.
Denver and Chicago Midway are two of Southwest's 11 crew bases where flight crews begin and end their duties. The two locations account for 25% of flight crews, Watterson said. "The pace and volume of close-in Crew and schedule changes over multiple days left our Crew Scheduling professionals unable to efficiently address the state of the operation," Watterson wrote.
"Due to these factors, among others, we could not execute the plan we had established for operating during the storm," he added.
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