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To be the technical Subject Matter Expert in your technical domain by providing solutions and advice to business across multiple complex problem sets, working with vendors to improve IT technical domain solutionsEnsure that all the relevant technical specifications are up to date and work with domain vendor to ensure that all domain parameters are up to specificationEnsure all software is on supported levels including operating system software and 3rd party software.
Deploy application patches, refreshes, and upgrades in accordance with related deployment and release schedules. Interact with Products & Services to optimise and maintain IT domain infrastructure and operations service levels at a level that fully endorse GTI’s service level agreements with its customers.
Application Knowledge for Support – Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance
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