Airlink acknowledged the need for contingency planning but maintained its stance against intentional overbooking.
Young female is sitting at the airport holding a passport and a phone while waiting for a flight. Image: iStock
“Airlink must have a contingency plan in place to support unforeseen eventualities like system errors and aircraft swaps, but the internal policy of the company does not permit intentional overbooking of flights,” the airline stated in response to a social media comment.FlySafair says its ‘non-compliance’ applies to almost all SA airlinesThe controversy erupted after FlySafair faced public backlash when a customer complained about being denied boarding on a pre-booked flight.
“We’d like to apologise to all passengers who have been denied boarding due to overbooking. We know how disappointing this can be. We are committed to transparency and customer satisfaction.”The National Consumer Commission has initiated an investigation into the matter, citing Section 48 of consumer protection legislation, which prohibits suppliers from marketing or administering services in an unfair, unreasonable, or unjust manner.
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