The complaints were generally due to delayed deliveries, says the Consumers Association of Singapore.
SINGAPORE: The Consumers Association of Singapore has received 50 complaints against e-commerce firm Mdada between Jan 1 and Jun 30, 2023.
Other complaints included incomplete deliveries, delays in receiving refunds for non-deliveries and defective or incorrect products, CASE President Mr Melvin Yong said in a statement on Thursday .Singapore-based Mdada, founded in September 2020 by hairstylist Addy Lee, actor-host Pornsak Prajakwit and actress Michelle Chia, describes itself as the"fastest-growing and largest" livestream commerce multi-channel in Southeast Asia.
“It is unfair for Mdada to hold on to consumers’ monies indefinitely if they are unable to fulfil the orders.” Mdada said it has “progressively paid out refunds for orders that are out of stock or have experienced inordinate delays in shipments”.
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