Some customers of e-commerce firm Mdada are still owed items or refunds after months of waiting despite the live-streaming company’s
Mr Melvin Yong, president of the Consumers Association of Singapore , said in response to queries from ST that it received 50 complaints against Mdada between Jan 1, 2022 and June 30, 2023.
“If Mdada is unable to fulfil outstanding orders, or if affected consumers no longer wish to proceed with their orders due to the extended delay, they should give the refunds promptly,” he added. In an e-mail response to ST, Ms Chia said the firm endeavours to complete all outstanding orders and refunds as soon as possible.
“To resolve this issue, Mdada implemented measures such as working closely with suppliers to ascertain stock availability and to allow them to arrange shipment immediately using Mdada air freight services accounts,” she added.
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