Millions are missing out on the support
More than £25 million in energy support vouchers for households on prepayment meters has not been claimed. It means that many of the over four million people who pay for energy in this way are missing out on some or all of the Government's scheme to take £400 off people's bills.
READ MORE: Warm spaces 'needed' in Nottingham neighbourhood where people are 'sacrificing one thing over another' The vouchers are sent by post, email or text and can also be redeemed with the Post Office and Payzone. Over four million people use prepayment meters, around half of whom have older, non-smart meters, according to Ofgem, the energy watchdog.
If you pay by other means, you may receive the support in various ways, depending on who your supplier is and the payment method you use. No one needs to apply for the Energy Bill Support Scheme, as it is for all households. Anyone with a smart prepayment meter will have the credit automatically added to it. In most cases this will be to the electric one, but Shell is splitting it 50-50 between gas and electricity. Most suppliers do this in the first week of the month.
However, tariffs on prepayment meters tend to be more expensive, which Uswitch says makes customers more vulnerable and at risk of being disconnected.
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£400 energy support vouchers going unclaimedMany customers with non-smart prepayment meters have not cashed in vouchers aimed at helping with bills.
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£400 energy support vouchers going unclaimedMany customers with non-smart prepayment meters have not cashed in vouchers aimed at helping with bills.
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£25 million in energy support vouchers going unclaimedThe vouchers, totalling £400 per household, are for people on pre-payment meters but time is running out to claim them
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