[Promoted] Zailab – Unrivalled contact centre solution for South African businesses
For any contact centre manager, there are three problems that will sound very familiar – frustrated customers, high agent turnover, and expensive licenses.
Zailab has addressed these by offering a cloud-based, omnichannel, AI-driven platform that boosts success rates, agents love it, and it’s very affordable. Now a leading contact centre solution, the platform brings all the necessary features under one roof.The solution was launched in 2015 by South Africans who saw a gap in the market, after implementing call centre operations in the banking sector.
Zailab’s popularity has risen rapidly in recent years, with South African companies embracing cloud-based systems to support their remote and hybrid working systems.Zailab is now the trusted contact centre platform of many top South African enterprises involved in sales and customer services, thanks to the superior functionality it offers across all popular channels. This includes:
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