SIA said it will review feedback from customers before deciding to use paper serviceware on its medium- and long-haul flights.
that the move will diminish the airline’s image, rendering it equivalent to a budget airline.
Responding to queries, an SIA spokesman said it will consolidate all feedback at the end of the trial and review how the airline can further improve its onboard dining experience. The new serviceware is made of Forest Stewardship Council-certified paper and will replace the current disposable plastic casserole dish that is covered with an aluminium foil. The council is a non-governmental organisation promoting responsible management of the world’s forests.
“While it costs more than the current serviceware, it allows us to act on customer feedback by improving and expanding our in-flight meal offerings in premium economy class and economy class on medium- and long-haul flights.”In a separate statement to the media, SIA said the new and improved serviceware also has a secure lid, which means it is better able to retain heat and moisture while enhancing the taste and texture of its main courses.
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