Some of the worst grocery stores at notifying customers of food recalls: Whole Foods, Trader Joe's, Walmart Some of the best: Target, Kroger, Harris Teeter
Most of the country’s biggest grocery stores fail to arm the public with enough information about food recalls, argues a new report by the U.S. Public Interest Research Group , a nonprofit consumer-advocacy group.
The only four stores that passed the PIRG’s assessment of food-recall notification transparency were Target TGT, -1.39% , Kroger , Smith’s and Harris Teeter , the latter three of which are subsidiaries of the Kroger Co. KR, -1.40% “Instead of sending shoppers on a scavenger hunt for such notifications, or wonder if there are any recalls, stores should publicly state where such recall notifications are posted and what information is provided,” the report said.
“Grocery stores are in a unique position to keep shoppers safe by effectively informing shoppers about food recalled due to a variety of hazards, filling gaps in the nation’s recall system,” the PIRG authors wrote. “Through loyalty programs and purchase histories, stores have unique information about consumers that should allow them to provide targeted alerts to customers about recalled products.”
The Food and Drug Administration provides safety-alert and recall information on food and beverages; dietary supplements and infant formula. The Agriculture Department’s Food Safety and Inspection Service, which keeps track of recall cases involving regulated meat and poultry products, also offers recall and alert information.
How food retailers communicate recall information is largely based on shopper feedback, Thesmar added, pointing to a 2019 consumer-trend report from her organization that found digital communications such as email and text message topped the ways in which consumers preferred to learn about food recalls.
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