Anyone can now return eligible Amazon orders at all Kohl's stores. We tested it to see how the service works.
orders in-store. The service will soon be available at all of Kohl's more than 1,150 locations, it announced on Tuesday.
The returns are free, but your items must be eligible under Amazon's guidelines, which you should check before you go.In 2017, Kohl's and Amazon announced a partnership that would makeBeginning with a select group of stores in the Chicago and Los Angeles areas, Kohl's set up pop-up stores where customers could shop from a selection of Amazon devices and return any Amazon orders for free.
On Tuesday, Kohl's announced that it would be expanding the returns program to all of its more than 1,150 locations in the US. "We are thrilled to bring Amazon Returns at Kohl's to all of our stores across the country," Kohl's CEO Michelle Gass said in a statement on Tuesday."Amazon and Kohl's have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl's strong nationwide store footprint and omnichannel capabilities with Amazon's reach and customer loyalty.
We tested the service at a Kohl's store in Torrance, California, when the program first launched. Here's how it worked:For the sake of the experiment, I ordered a $9.99 clip for a Fitbit One. I had several options for shipping it, or I could pick it up at the Amazon@Westwood location. Short on time, I opted for the $3.99 one-day shipping.When I was ready to return it, I had a few different options.
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