[Promoted] Workplace trends 2022 – Humans, machines, and changing labour relationships
The application of new technologies combined with the acceleration of digital transformation as necessitated by the pandemic, means there will be new trends to look out for next year that will impact both employees and business leaders.
Businesses can make the most of this trend by looking at services that offer businesses and individuals entire digital workspaces that aim to encompass all professional functions into a single, collaborative online space.We’re already seeing AI-based automation being deployed in digital and communication spaces.
predicted that by 2020, 25% of customer service and support operations would integrate the technology across their engagement channels.AI can be trained using innovative processes, such as natural language processing and optical character recognition in which machines learn to identify and respond to input text and visual data, and even analyse the sentiment of the written word.
From filing in application forms to the verification of information, these are the kinds of jobs that are ideal for AI-automated processes. There will also be the need for jobs that are required to keep the automation processes running smoothly. This provides the opportunity for leaders to get involved and fully understand the shift to an automated workspace and equip employees for future work processes.Many simply do not have the infrastructure or knowledge to introduce AI processes or training into their operations.
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