Her groceries were $44.26, but she paid $124.26 for them. A Giant supermarket customer tried to pay with her Community Development Council (CDC) vouchers but ended up paying three times for her groceries. DFI Retail Group, which owns Giant, told Stomp that it was due to a 'minor technical issue' and the customer has since been refunded. Every Singaporean household...
A Giant supermarket customer tried to pay with her Community Development Council vouchers but ended up paying three times for her groceries.
Stomp contributor Crystal said her "horrible" experience started at the Giant Hypermarket in Sembawang Shopping Centre on Feb 1 at 7.13pm when she was making payment. "I stood there for 15 to 20 minutes, looking at them restarting the machine et cetera before they tried again. At this point, I was exasperated.
"So from 7.30pm to 10pm, I made nearly 30 calls to Giant, but no answered. So the next morning, I called again. They asked me: 'Would you like to come down and resolve this?' "The manager spoke to me," continued the Stomp contributor. "Then I saw the lady whom I recalled was the cashier who handled me that day. So together they assisted me.
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