A holidaymaker claims she could not fly with TUI because her passport was due to expire in nine months time
. Despite checking in online and filling in her passport details without any red flags, Dene Jeffery was given the devastating news she could not take the flight due to her passport's expiry in November 2023.
Their new one-way flights for two with Jet2 set them back £310 with baggage, plus £150 spent on a taxi from East Midlands Airport to Manchester International. The couple made it to Manchester just in time, with Jet2 in Manchester accepting Mrs Jeffery's passport, and off they jetted for some sun. The 57-year-old told Nottinghamshire Live: "TUI issued our boarding cards, checked our passports and, while submitting online as per their process, still refused us travel, saying my passport was out of date. Yet they let me fly home on it - but according to them my passport was out of date.
HM Passport office then spoke in the same call to TUI check-in - TUI maintains it was following Government rules - and it was confirmed by the worker that TUI was right and his wife could not fly. TUI then told them, allegedly, they ought to try and see if they could fly out with Jet2."I asked Jet2 if they would fly my wife out on this passport," said Mr Jeffery. "They phoned head office and they said, 'yes, of course'.
The couple are regulars in Greece and have been jetting to Ios for the last seven or eight years - and are a familiar face to customs staff due to their frequent visits.
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