If getting your flight delayed is not bad enough, imagine having your departing flight diverted to a whole different country. Khayli Bruton, 27, told AsiaOne how she and her family were left hanging after their Singapore Airlines (SIA) return flight was moved from Vancouver, Canada to Seattle, US, which is about a three-hour drive away. This Singaporean told AsiaOne that...
If getting your flight delayed is not bad enough, imagine having your departing flight diverted to a whole different country.
Bruton shared that their trip to Canada has been a long-awaited journey to visit relatives and friends that they have yet to see since the Covid-19 pandemic.Little did they know, that their much-anticipated family trip would encounter so many changes. Without any mention about the diversion of the departure destination in the description, Bruton thought that it was just another flight delay.
"I feel that SIA should have made more of an effort to ensure that their customers understood the changes and acknowledged the changes instead of requiring no further actions on our end," she added.
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