Ernst Fonternel is MTN South Africa’s Chief Consumer Officer and has over 20 years of experience in the telecommunications industry.
In this What’s Next with Aki Anastasiou interview, Ernst Fonternel discusses the importance of putting customers first.
During this time, he has worked in many important roles – including as Senior Manager at MTN Group, Chief Marketing Officer at MTN Zambia, and Chief Marketing Officer at MTN Uganda.Thanks to these roles, Fonternel has built a wide skillset and incredible experience, which he now leverages in his current position.
He reveals how MTN is also leveraging chatbots to improve customer experience, and using AI to create personalised mobile plans.
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