How public servants can build a society through intentional artificial intelligence.
What can AI do for Gogo s: AI with intention in the public sectorBy James Francis for OpenText John Bosco Arends , Chairperson of the Chartered CIO Council.
The gogo provides the north star on how public servants can shape artificial intelligence to create citizen experiences, says John Bosco Arends, Chairperson of the Chartered CIO Council. "I even like to joke that I’m the ‘gogo’s husband’, because when we talk about reaching underserved communities, I think of her first. When we talk about AI, we must start with how we serve her better."
"If we want AI to serve us, we must first ask ourselves what we want from it. Do we want it to reduce inefficiencies, enhance compliance or streamline procurement? If yes, we must start by digitising our records. Every policy, form and framework should be accessible. This is not about convenience. It is totally about transparency. It is even about giving the Auditor General a willing, audit-ready environment because compliance is not about ticking boxes – it is about earning trust.
Opentext Public Sector Imbizo Public Servants Artificial Intelligence Gogo John Bosco Arends Chartered CIO Council
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