Here's what business leaders can learn from retailers’ response to Covid:
, a digitial platform for retailers. He said that, ”Business leaders must ensure that they are always looking for new ways to serve their customers, or else someone else will.
“Grocery stores saw the rise of competitors that take ownership of the digital relationship with their shoppers and are risking valuable market share. On the other hand, grocery store chains that embrace ways to skillfully engage their customers digitally are able to take this opportunity to grow sales and launch new businesses that let them capture new revenues,” he said.
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