Wendy’s Inc. will begin testing an artificial intelligence-powered chatbot next month that will talk to customers and take drive-thru orders, becoming the latest fast-food chain to employ the technology.
The system, powered by Google Cloud’s AI software, will be as natural as talking to an employee and has the ability to understand speech and answer frequently asked questions, the company said.
Interest in AI chatbots from investors and the public has surged after the release of OpenAI’s ChatGPT last year. That touched off a race among tech giants, including Google parent Alphabet, to push the new chatbot technology into the business world. Wendy’s, which is debuting its chatbot at a company-owned store near Columbus, Ohio, is trying to reduce miscommunication and mistakes by automating the process, it said. It declined to comment on how the technology might reduce the need for employees.
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